Return / Refund Policy

Return / Refund Policy

Returns  / Refund

We make every effort here at Black Country Firewood to make sure that your order arrives in good condition and fit for purpose. We pride ourselves on the quality of our product and our customer service.

Please notify us straight away if you are not happy with the item that you have received. Our policy lasts 10 days. If 10 days have gone by since your purchase / delivery, unfortunately we can’t offer you a refund or exchange. Please use the Contact page on our website to get in touch.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please return the item in the condition that you received it in to: Salters Hall Farm, Bobbington, Stourbridge, West Midlands, DY7 5DX.

Once we have received the item, we will then process the refund. We will only refund the value of the original item, not including any delivery charges.